Frequently Asked Questions
Everything you need to know about your Kipling shopping experience.
How do I clean my Kipling bag?
Most Kipling bags can be cleaned with a damp cloth and mild soap. Avoid machine washing or using harsh chemicals to preserve the water-repellent finish and the integrity of the fabric.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please visit our online returns portal to generate a prepaid shipping label.
Do Kipling products come with a warranty?
Yes, all our bags and luggage come with a 2-year limited warranty covering manufacturing defects in materials and workmanship from the date of purchase.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status via the 'My Orders' section in your account.
Are Kipling bags waterproof?
Our signature crinkle nylon is water-resistant, meaning it can handle light rain and spills. However, the products are not fully waterproof and should not be submerged.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.